Terms & Conditions
Effective Date: May 2026
Welcome to Caribbean Escape LLC.
By booking, accessing, or using our services, website, or travel experiences, you agree to the following Terms & Conditions.
# 1. Services
Caribbean Escape LLC provides curated travel experiences, including accommodations, transportation coordination, guided activities, and vacation planning services in Mexico and surrounding destinations.
All reservations are subject to availability and confirmation.
# 2. Booking & Payments
A deposit may be required to secure reservations and travel arrangements.
Full payment schedules will be provided at the time of booking. Failure to complete payments on time may result in cancellation of services or reservations.
Payments are securely processed through third-party payment providers.
# 3. Client Responsibility
Guests are responsible for:
- Providing accurate travel information
- Maintaining valid passports and travel documents
- Following local laws and safety instructions
- Arriving on time for scheduled activities and transportation
Caribbean Escape LLC is not responsible for missed activities due to guest delays or personal circumstances.
# 4. Changes to Itineraries
Activities, accommodations, transportation, and schedules may occasionally change due to:
- Weather
- Operational conditions
- Local regulations
- Provider availability
- Safety considerations
When possible, reasonable alternatives will be offered.
# 5. Cancellation & Refunds
Refund eligibility is governed by our Cancellation Policy.
Certain activities, accommodations, and transportation services may be non-refundable once reserved.
# 6. Liability Disclaimer
Travel involves inherent risks.
Caribbean Escape LLC acts as a coordinator of third-party travel services and is not liable for:
- Injuries
- Accidents
- Illness
- Delays
- Lost belongings
- Weather disruptions
- Acts of third-party providers
Guests participate in activities at their own discretion and responsibility.
# 7. Force Majeure
Caribbean Escape LLC is not responsible for delays, cancellations, or disruptions caused by events outside our reasonable control, including:
- Natural disasters
- Hurricanes
- Government restrictions
- Airline disruptions
- Pandemics
- Civil disturbances
# 8. Website Use
All website content, branding, images, and materials are property of Caribbean Escape LLC and may not be copied or reproduced without permission.
# 9. Privacy
Use of our website and services is also governed by our Privacy Policy.
# 10. Contact
Caribbean Escape LLC
Washington, USA
Email: info@caribbeanescape.net
By using our services, you acknowledge that you have read and agreed to these Terms & Conditions.
Cancellation Policy
Effective Date: May 2026
At Caribbean Escape LLC, we understand that travel plans may change. Because our experiences involve accommodations, transportation, and activity reservations coordinated in advance, the following cancellation policy applies.
# 1. Deposits
Deposits are generally non-refundable unless otherwise stated in writing at the time of booking.
Deposits secure accommodations, transportation scheduling, and activity reservations.
# 2. Cancellation Schedule
More than 30 days before arrival
Eligible for partial refund of payments made, excluding non-refundable deposits and third-party reservation fees.
15–30 days before arrival
Partial refunds may be provided depending on confirmed reservations and supplier policies.
Less than 15 days before arrival
Payments are generally non-refundable due to committed accommodations, transportation, and activity arrangements.
# 3. No-Shows
No-shows, unused services, or early departures are non-refundable.
# 4. Weather & Natural Conditions
Certain outdoor activities may be modified or rescheduled due to weather or safety conditions.
Refunds are not guaranteed for weather-related changes outside our control.
# 5. Third-Party Services
Some tours, ferries, transportation providers, and accommodations may have separate cancellation policies that also apply.
# 6. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen cancellations, delays, medical emergencies, or travel interruptions.
# 7. Reservation Changes
Date changes or itinerary modifications are subject to availability and may incur additional costs.
# 8. Contact
For cancellation requests or booking assistance, please contact:
info@caribbeanescape.net
Privacy Policy
Effective Date: May 2026
Caribbean Escape LLC values your privacy and is committed to protecting your personal information.
# 1. Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing information
- Travel preferences
- Reservation details
- Website usage information
# 2. How We Use Information
We use collected information to:
- Process reservations and payments
- Communicate with guests
- Provide customer support
- Improve our services and website
- Send booking confirmations and travel information
# 3. Payment Security
Payments are processed through secure third-party payment providers. Caribbean Escape LLC does not store full credit card information on our servers.
# 4. Information Sharing
We do not sell personal information.
We may share necessary information with trusted third-party providers solely for the purpose of coordinating:
- Accommodations
- Transportation
- Tours and activities
- Payment processing
# 5. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve website performance and user experience.
# 6. Data Protection
We take reasonable measures to protect personal information from unauthorized access or misuse.
# 7. External Links
Our website may contain links to third-party websites. Caribbean Escape LLC is not responsible for the privacy practices of external websites.
# 8. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
# 9. Contact
Caribbean Escape LLC
Washington, USA
Email: info@caribbeanescape.net
By using our website or services, you agree to this Privacy Policy.