Terms & Conditions
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Effective Date: May 2026
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Welcome to Caribbean Escape LLC.
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By booking, accessing, or using our services, website, or travel experiences, you agree to the following Terms & Conditions.
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# 1. Services
Caribbean Escape LLC provides curated travel experiences, including accommodations, transportation coordination, guided activities, and vacation planning services in Mexico and surrounding destinations.
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All reservations are subject to availability and confirmation.
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# 2. Booking & Payments
A deposit may be required to secure reservations and travel arrangements.
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Full payment schedules will be provided at the time of booking. Failure to complete payments on time may result in cancellation of services or reservations.
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Payments are securely processed through third-party payment providers.
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# 3. Client Responsibility
Guests are responsible for:
- Providing accurate travel information
- Maintaining valid passports and travel documents
- Following local laws and safety instructions
- Arriving on time for scheduled activities and transportation
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Caribbean Escape LLC is not responsible for missed activities due to guest delays or personal circumstances.
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# 4. Changes to Itineraries
Activities, accommodations, transportation, and schedules may occasionally change due to:
- Weather
- Operational conditions
- Local regulations
- Provider availability
- Safety considerations
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When possible, reasonable alternatives will be offered.
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# 5. Cancellation & Refunds
Refund eligibility is governed by our Cancellation Policy.
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Certain activities, accommodations, and transportation services may be non-refundable once reserved.
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# 6. Liability Disclaimer
Travel involves inherent risks.
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Caribbean Escape LLC acts as a coordinator of third-party travel services and is not liable for:
- Injuries
- Accidents
- Illness
- Delays
- Lost belongings
- Weather disruptions
- Acts of third-party providers
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Guests participate in activities at their own discretion and responsibility.
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# 7. Force Majeure
Caribbean Escape LLC is not responsible for delays, cancellations, or disruptions caused by events outside our reasonable control, including:
- Natural disasters
- Hurricanes
- Government restrictions
- Airline disruptions
- Pandemics
- Civil disturbances
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# 8. Website Use
All website content, branding, images, and materials are property of Caribbean Escape LLC and may not be copied or reproduced without permission.
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# 9. Privacy
Use of our website and services is also governed by our Privacy Policy.
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# 10. Contact
Caribbean Escape LLC
Washington, USA
Email: info@caribbeanescape.net
By using our services, you acknowledge that you have read and agreed to these Terms & Conditions.
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Cancellation Policy
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Effective Date: May 2026
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At Caribbean Escape LLC, we understand that travel plans may change. Because our experiences involve accommodations, transportation, and activity reservations coordinated in advance, the following cancellation policy applies.
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# 1. Deposits
Deposits are generally non-refundable unless otherwise stated in writing at the time of booking.
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Deposits secure accommodations, transportation scheduling, and activity reservations.
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# 2. Cancellation Schedule
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More than 30 days before arrival
Eligible for partial refund of payments made, excluding non-refundable deposits and third-party reservation fees.
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15–30 days before arrival
Partial refunds may be provided depending on confirmed reservations and supplier policies.
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Less than 15 days before arrival
Payments are generally non-refundable due to committed accommodations, transportation, and activity arrangements.
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# 3. No-Shows
No-shows, unused services, or early departures are non-refundable.
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# 4. Weather & Natural Conditions
Certain outdoor activities may be modified or rescheduled due to weather or safety conditions.
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Refunds are not guaranteed for weather-related changes outside our control.
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# 5. Third-Party Services
Some tours, ferries, transportation providers, and accommodations may have separate cancellation policies that also apply.
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# 6. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen cancellations, delays, medical emergencies, or travel interruptions.
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# 7. Reservation Changes
Date changes or itinerary modifications are subject to availability and may incur additional costs.
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# 8. Contact
For cancellation requests or booking assistance, please contact:
info@caribbeanescape.net
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Privacy Policy
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Effective Date: May 2026
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Caribbean Escape LLC values your privacy and is committed to protecting your personal information.
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# 1. Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing information
- Travel preferences
- Reservation details
- Website usage information
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# 2. How We Use Information
We use collected information to:
- Process reservations and payments
- Communicate with guests
- Provide customer support
- Improve our services and website
- Send booking confirmations and travel information
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# 3. Payment Security
Payments are processed through secure third-party payment providers. Caribbean Escape LLC does not store full credit card information on our servers.
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# 4. Information Sharing
We do not sell personal information.
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We may share necessary information with trusted third-party providers solely for the purpose of coordinating:
- Accommodations
- Transportation
- Tours and activities
- Payment processing
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# 5. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve website performance and user experience.
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# 6. Data Protection
We take reasonable measures to protect personal information from unauthorized access or misuse.
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# 7. External Links
Our website may contain links to third-party websites. Caribbean Escape LLC is not responsible for the privacy practices of external websites.
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# 8. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
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# 9. Contact
Caribbean Escape LLC
Washington, USA
Email: info@caribbeanescape.net
By using our website or services, you agree to this Privacy Policy.